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Support in Spanish, French and Dutch is possible too.

Emergency lines
America East +1 (716) 249 2880
America West +1 (650) 289-8234
Europe +32 2 616 8002
Africa +971 4 589 6470
Asia +91 79 40 500 100
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Ticket Description
How to report a traceback?

Please attach a screenshot showing the bottom of the traceback and the full url:


Describe how to reproduce your issue on a standard version. You can get a standard instance on

Provide as much detail as you can, this will speed up the resolution process.

Screencasts or annotated screenshots help a lot for reproducing issues. Produce them easily with these Chrome plugins:

Odoo Community users don't get access to the support

Here are some resources that might help you:

If you encounter an issue with one of the following services, you are welcome to contact our support at

  • Bill Digitalization (OCR)
  • Lead Enrichment, Lead Mining, Visits to Leads
  • Partner Autocomplete
  • SMS Text Message
  • Snailmail

If you have difficulties setting up Odoo, we recommend to go with Odoo Online (free for one App).
You will still be able to move to on premise afterwards.

Start Online. It's free.